btpro Privacy Policy

1. About This Privacy Policy

1.1 btpro operates the online casino and sports betting platform accessible at btpro.ws. In the course of providing our services to players across Pakistan — including Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and Multan — we collect and process personal data. This Privacy Policy explains how we do so responsibly and transparently.

1.2 btpro operates under an international gaming license. As a condition of that license, we are required to implement robust data protection practices, including age verification, anti-money laundering checks, and secure data storage. This Policy reflects those obligations as well as our own commitment to player privacy.

1.3 This Policy applies to all personal data collected through the btpro website, mobile web interface, customer support channels, and any other interaction you have with btpro as a registered or prospective player.

1.4 If you have any questions about this Policy or how btpro handles your data, you may contact our support team at any time. Contact details are provided in Section 15 of this Policy.

2. Personal Data We Collect

2.1 btpro collects the following categories of personal data in connection with account registration, ongoing platform use, and regulatory compliance:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, CNIC number, passport number	Account registration, KYC age & identity verification
Contact Data	Email address, phone number, residential address	Account communications, support, regulatory notices
Financial Data	JazzCash/EasyPaisa account number, bank account details (HBL, UBL, Meezan), card details (Visa, Mastercard)	Processing deposits and withdrawals in PKR
Transaction Data	Deposit history, withdrawal history, bet history, bonus claim history	Account management, AML compliance, dispute resolution
Technical Data	IP address, device type, browser type, operating system, session timestamps	Security, fraud detection, platform optimisation
Usage Data	Pages visited, games played, bet types, session duration	Platform improvement, responsible gaming monitoring
KYC Documents	Scanned CNIC, passport copy, utility bill or bank statement (proof of address)	Regulatory compliance, age verification, AML checks

2.2 btpro does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is strictly necessary for KYC identity verification purposes.

3. How We Collect Your Data

3.1 Directly from you: The majority of personal data btpro holds is provided directly by you during account registration, the KYC verification process, when you make a deposit or withdrawal, when you contact customer support, or when you respond to a survey or promotion.

3.2 Automatically through platform use: When you access and use the btpro platform, we automatically collect certain technical and usage data through cookies, server logs, and similar tracking technologies. This includes your IP address, device identifiers, browser fingerprint, and session activity. See Section 10 for full details of our cookie practices.

3.3 From third-party service providers: We may receive data about you from third parties engaged to assist with KYC verification, fraud detection, or payment processing. Such third parties are contractually bound to provide data to btpro only for these specified purposes and in compliance with applicable data protection requirements.

3.4 From publicly available sources: In performing AML and fraud checks, btpro may cross-reference data against publicly available records including sanctions lists, politically exposed persons (PEP) databases, and adverse media sources.

4. How We Use Your Personal Data

4.1 btpro uses your personal data for the following purposes:

• Account Management: Creating and maintaining your btpro player account, processing your login credentials securely, and enabling you to access betting and casino services.
• Identity & Age Verification: Conducting mandatory KYC checks to confirm your identity and that you are at least 21 years of age, as required by our international gaming license.
• Payment Processing: Facilitating PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, money laundering, multiple account abuse, and other prohibited conduct on the platform.
• Regulatory Compliance: Meeting our obligations under our international gaming license, including record-keeping, AML reporting, and responding to regulatory enquiries.
• Customer Support: Responding to your queries, resolving disputes, and processing account closure or self-exclusion requests.
• Responsible Gaming: Monitoring player activity for signs of problem gambling and administering deposit limits, cooling-off periods, and self-exclusion as requested.
• Platform Improvement: Analysing anonymised usage data to improve the functionality, performance, and user experience of the btpro platform.
• Marketing Communications: Sending you information about promotions, bonuses, and new features — but only where you have provided explicit consent or where we have a legitimate interest in doing so, and always with an easy opt-out mechanism.

5. Legal Basis for Processing

5.1 btpro processes your personal data on the following legal bases:

• Contract Performance: Processing your identity, contact, and financial data is necessary to enter into and perform the contract between you and btpro — specifically, to provide the betting and casino services you have registered to use.
• Legal Obligation: Certain processing activities — including KYC verification, AML record-keeping, and regulatory reporting — are required by btpro's international gaming license and applicable law.
• Legitimate Interests: btpro processes technical and usage data on the basis of our legitimate interest in maintaining platform security, detecting fraud, and improving our services, provided this does not override your fundamental rights and freedoms.
• Consent: Where btpro sends you direct marketing communications or deploys non-essential cookies, we do so on the basis of your prior consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Sharing Your Personal Data

6.1 btpro does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited and controlled circumstances:

• Payment Processors: We share financial data with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard solely to process your PKR transactions. These providers are contractually required to process your data securely and only for payment purposes.
• KYC & Fraud Prevention Providers: We engage regulated third-party providers to assist with identity verification and fraud detection. These providers receive only the minimum data necessary for their specific function.
• Regulatory Authorities: btpro may disclose your data to its licensing authority, financial intelligence units, or law enforcement agencies where required to do so by applicable law, court order, or regulatory directive.
• Group Companies: Where btpro operates through related group entities, certain data may be shared within the group for the purposes of account management, compliance, and fraud prevention, subject to equivalent data protection standards.
• Professional Advisers: btpro may share data with lawyers, auditors, and consultants under strict confidentiality obligations where necessary for legal, compliance, or audit purposes.

7. International Data Transfers

7.1 As btpro operates under an international gaming license, some of the third-party service providers we engage — particularly for KYC verification and fraud prevention — may process your data in jurisdictions outside Pakistan. Where such transfers occur, btpro ensures that adequate safeguards are in place, including contractual data protection clauses that require the recipient to protect your data to a standard equivalent to that applied by btpro.

7.2 btpro does not transfer your personal data to any jurisdiction that does not maintain adequate data protection standards for the categories of data being transferred. Where you have concerns about international transfers of your data, you may contact us at [email protected] for further information.

8. Data Retention

8.1 btpro retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our international gaming license obligations.

8.2 The following general retention periods apply:

• Account and Identity Data: Retained for a minimum of 5 years following account closure, as required for AML compliance and regulatory record-keeping.
• Transaction and Betting Records: Retained for a minimum of 5 years from the date of each transaction, in line with standard financial record-keeping requirements.
• KYC Documents: Retained for the duration of the account relationship and for a minimum of 5 years following account closure.
• Customer Support Records: Retained for 3 years from the date of the most recent interaction, unless a longer period is required for an ongoing dispute or investigation.
• Technical & Usage Logs: Retained for up to 12 months for security and fraud detection purposes, after which they are anonymised or deleted.

8.3 Upon expiry of the applicable retention period, btpro will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual.

9. Security Measures

9.1 btpro takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure:

• 256-bit SSL/TLS encryption on all platform pages and API endpoints;
• Encrypted storage of passwords using industry-standard hashing algorithms — we never store passwords in plain text;
• Role-based access controls ensuring that only authorised personnel with a business need can access player data;
• Regular security audits and penetration testing of the btpro platform;
• Intrusion detection systems and real-time monitoring for suspicious access patterns;
• Secure, access-controlled server environments with data backup and disaster recovery procedures.

9.2 Whilst btpro takes all reasonable precautions, no data transmission over the internet or electronic storage system is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, btpro will notify affected players without undue delay in accordance with its licensing obligations.

9.3 You also play an important role in keeping your account secure. You must keep your btpro login credentials confidential and notify us immediately at [email protected] if you suspect any unauthorised access to your account.

10. Cookies & Tracking Technologies

10.1 btpro uses cookies and similar tracking technologies on the platform for the following purposes:

• Essential Cookies: Required for the platform to function correctly — including maintaining your login session, remembering your language and currency preferences, and ensuring platform security. These cookies cannot be disabled without affecting core functionality.
• Analytics Cookies: Used to collect anonymised data about how players navigate and use the btpro platform. This helps us identify and fix performance issues and improve the overall user experience. Analytics data does not identify you personally.
• Functional Cookies: Allow btpro to remember choices you make (such as game preferences or responsible gaming settings) to provide a more personalised experience on return visits.

10.2 btpro does not use third-party advertising cookies, retargeting pixels, or cross-site tracking technologies. We do not participate in any advertising network that tracks your behaviour across websites outside btpro.ws.

10.3 You can manage cookie preferences through your browser settings. Disabling essential cookies may impair your ability to use certain features of the btpro platform, including logging in and maintaining a session.

11. Your Data Protection Rights

11.1 btpro respects your rights in relation to your personal data. You may exercise any of the following rights at any time by contacting us at [email protected]:

• Right of Access: You have the right to request a copy of the personal data btpro holds about you, along with information about how it is processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, provided btpro is not required to retain it under applicable law or its licensing obligations.
• Right to Restrict Processing: You may request that btpro restrict the processing of your personal data in certain circumstances — for example, while we verify the accuracy of data you have contested.
• Right to Data Portability: Where processing is carried out by automated means on the basis of your consent or contract performance, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data carried out on the basis of our legitimate interests, including for direct marketing purposes. Where you object to direct marketing, btpro will cease such processing immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

11.2 btpro will respond to all verified data subject requests within 30 calendar days of receipt. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

11.3 btpro will not charge a fee for handling data subject requests unless a request is manifestly unfounded or excessive, in which case we reserve the right to charge a reasonable administrative fee or decline to act on the request.

12. Children & Minors

12.1 The btpro platform is strictly intended for adults aged 21 years and above. btpro does not knowingly collect, process, or store personal data belonging to individuals under the age of 21. Age verification is conducted at the point of registration and as part of the KYC process prior to the first withdrawal.

12.2 If btpro discovers or is informed that it has collected personal data from an individual under 21 years of age, the relevant account will be immediately closed, all data associated with that account will be deleted except where retention is required by applicable law, and any balance held in the account will be forfeited.

12.3 If you are a parent or guardian and believe that your child has registered a btpro account, please contact us immediately at [email protected] so that we can take the appropriate action without delay.

13. Privacy & Responsible Gaming

13.1 btpro processes certain player usage data — including deposit frequency, session duration, and betting patterns — for the purpose of responsible gaming monitoring. This processing is carried out in the legitimate interest of protecting player welfare and is a condition of our international gaming license.

13.2 Where our responsible gaming systems identify patterns consistent with problem gambling, btpro support staff may proactively contact you using the contact details registered on your account. This communication is made in your interest and does not constitute unsolicited marketing.

13.3 Data processed for responsible gaming purposes — including self-exclusion records and deposit limit histories — is retained for a minimum of 5 years following account closure to prevent self-excluded players from circumventing restrictions by opening new accounts.

13.4 For full information about btpro's responsible gaming tools — including deposit limits, cooling-off periods, and self-exclusion — please visit our Responsible Gaming page.

14. Changes to This Privacy Policy

14.1 btpro may update this Privacy Policy from time to time to reflect changes in applicable law, our licensing obligations, or our data processing practices. When we make material changes, we will notify registered players by email to the address associated with their account at least 7 days before the changes take effect, where reasonably practicable.

14.2 The most current version of this Privacy Policy is always available at btpro.ws/privacy-policy. The effective date shown at the top of this document reflects the date of the most recent revision.

14.3 Your continued use of the btpro platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree to a revised Policy, you must cease using the platform and request account closure.

15. Contact Us

15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or btpro's handling of your personal data, please contact our Data Protection team:

• Email: [email protected]
• Subject Line: "Privacy Policy Query" or "Data Subject Request" as appropriate
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Within 48 hours for general queries; within 30 days for formal data subject requests

15.2 btpro serves players from across Pakistan including Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Multan, and all other cities and regions. All privacy-related communications are handled in English.